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CAPERS SUPPORT

The CAPERS Support team is dedicated to serving our customers with the highest level of service. Using our efficient online ticketing and tracking system, customers can quickly enter an issue, provide a reference screenshot, and view the status of their support ticket. If a phone call is required for clarification, a staff member will contact you to walk you through the process.

Rather talk live to support staff? Just give us a call. One of our staff members will be happy to assist you in resolving your issue as quickly as possible. In fact, 65% of first phone calls lead to one call resolution.

On-going Support and Enhancements
All periodic updates, enhancements and new releases of CAPERS software are part of your annual maintenance agreement. In addition, CAPERS’ clients receive free support for their first year.

Need to Enter a Support Ticket?

"We installed the systems about 4 years ago. Their support is fantastic... very responsive any time we have a question or issue. Literally 24/7, we will get a call back within 15 minutes, by a tech who logs in remotely when needed and resolves the issue. "

-M. Bitton, Winthrop Harbor, IL

Ready to Schedule a Demo?
We would be happy to meet with you and demonstrate CAPERS' feature-rich system, ease-of-use and our team's responsiveness to your agency's unique needs.